Privacy on Homepact
Homepact stores your sign-in identifier, account email, chosen display name, profile role, listing information, uploaded property photos, saved properties, messages, offers and transaction records to operate this marketplace.
Your workspace & AI matching
Search criteria, saved searches and saved agents are private to your account. Professional contacts, appointments, financial notes and developer inventory are shared with the collaborators you authorise in your workspace, according to their access role. Private account messages and billing are not shared with collaborators. Broker directory information is published only when you enable your agent profile. Financial entries are operational records, not proof that a payment occurred. Homepact Match runs a semantic model in your browser: your brief is processed on your device. Model files and its runtime are downloaded from Hugging Face and its CDN when you choose to use it. Example homes and their generated visuals are labelled and do not represent available properties.
Homepact Intelligence uses your saved search criteria or the operational records you may access to explain recommendations. It stores your personal display settings and the suggestions you choose to set aside. These choices do not change a colleague’s view. Recommendations refresh while the page is open; they do not send messages or make eligibility decisions. You can pause them in Intelligence.
Optional professional usage measurement is off by default. Brokers and developers can allow or withdraw it in My account. When allowed, future authenticated workflow actions contribute to aggregate reports across completed weeks. This does not track browser sessions or prove that a person visited. Withdrawing excludes past and future actions from these optional reports while the choice is off; operational records remain for their original purpose. Your account export includes these choices.
You may also choose to review the usefulness of an Intelligence suggestion. We store the response, any selected reason, the rule version and an opaque reference to the suggestion, without copying its title or contact details. Operators see aggregate feedback to evaluate the product. These voluntary opinions do not train a model or change rankings automatically. You can remove your reviews from your account or here, even after losing access to the original workspace.
What is public
Approved listings, their photos and the advertiser’s display name and role are public. Your email, private messages, unpublished photos and transaction file are not public. Messages are accessible to the two participants. The marketplace owner can review listings and transaction evidence.
Verification and payments
Do not upload passports, bank statements or wallet secrets through property photo uploads or messages. Identity verification, when available in your account, takes place directly with Sumsub. Homepact shares a unique reference and stores the verification status, provider reference and event timestamps; it does not receive document images through this connection. Results are private to you and the marketplace operator. The test environment is reserved for the operator. Payment partners remain subject to separate activation and their terms must be provided before you continue to their service. Homepact does not store card numbers, private keys or customer funds.
Access and requests
You can update your profile, remove favourites and pause your listings in My space. For access, correction or deletion requests, email hello@homepact.co or use the private contact form below to reach the marketplace operator. Requests appear in the owner’s management space.
Sign-in links are sent by e-mail through Cloudflare Email Service. Records and property photos are stored with Cloudflare (D1 database and R2 storage). This notice describes the current service; partner-specific processing will be disclosed when those partners are activated.
Contact Homepact
For general enquiries and privacy requests: hello@homepact.co.